Shipping Policy

Before your parcel leaves

For most items that are in stock, preparation takes 1–3 business days after payment authorization. This preparation period is separate from the carrier’s transit time. Payment or address checks, high order volumes, preorders, stock availability, public holidays, and unusually large orders may extend preparation.

Shipping prices and available services

Checkout shows the methods available for your order and their charges before you submit payment. The destination, delivery service, items ordered, and any current promotion may affect the charge. Where a free-shipping offer applies, eligibility appears before checkout is completed.

Delivery estimates

Standard U.S. carrier transit is generally estimated at 5–12 business days from dispatch. Add the separate 1–3 business day preparation period when considering the overall timeline. International estimates vary with the destination, carrier, customs clearance, local delivery services, weather, holidays, and other circumstances.

Where fulfillment takes place

Inventory and destination determine whether an order is fulfilled through our own operations or suitable fulfillment partners. Items in the same order can originate at different facilities; we do not state that every parcel leaves one local warehouse. Our published business address is a registration and correspondence address, not the dispatch or return warehouse for every order.

Following your shipment

After dispatch, we send a shipping confirmation or tracking update to the checkout email address when tracking is available. Allow approximately 48 hours after a label is created for the first carrier activity. Some carriers scan only at major transit points or provide limited updates.

If the journey takes longer

Carrier operations, customs inspections, severe weather, transport disruption, holidays, remote destinations, and other circumstances outside normal operating control can affect estimates. If tracking remains unchanged for an extended period or delivery is significantly outside its expected range, email service@ouiavna.com with your order number. We will examine the available shipment information and help with reasonable next steps.

When a parcel cannot be found

Contact us if a shipment appears lost or you cannot locate it, including when tracking says “Delivered.” That scan does not prevent you from requesting help. During the review, you may be asked to check the delivery area, household members, reception desk, neighbors, or local carrier. A carrier investigation, replacement, refund, or other outcome depends on the circumstances and applicable consumer rights.

Address corrections and reshipping

Enter a complete and accurate delivery address and tell us promptly about mistakes. Once fulfillment or shipping preparation has started, an address change may no longer be possible. If an incorrect customer-provided address causes a parcel to be returned or misdirected, reasonable additional charges may apply to reship it.

Cross-border charges and separate parcels

Where international delivery is offered, local authorities or service providers may impose import duties, taxes, brokerage, clearance fees, or other local charges. Unless checkout expressly says otherwise, the recipient is responsible for these amounts; they are not imposed by OuiavNa™. An order with several items may also be split into parcels that arrive separately and carry different tracking numbers.

Shipping assistance

OuiavNa™ is owned and operated by Xiamen Shudang Technology Co., Ltd..

Brand

OuiavNa™

Operating company

Xiamen Shudang Technology Co., Ltd.

Business address

China (Fujian) Pilot Free Trade Zone, Xiamen Area, Changhong Road No. 29, Cross-Border E-Commerce Industrial Park, Building 2, Unit 302

Website

ouiavna.com

Email

service@ouiavna.com

Telephone

+86 13596640349

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST